At BIANA, we strive to dispatch your package as soon as possible after you place an order. We are working on expanding our shipping network. Below you can find information about the countries to which we currently offer shipping. If your country is not on the list, send us a request at firstname.lastname@example.org and we will provide a shipping quote for you.
THE EUROPE STORE
Our EUROPE store currently ships to the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK
THE US (and Canada) STORE
Orders placed in the US Store can be shipped throughout the US. and Canada.
At BIANA we work hard to keep you satisfied with our products! If you are not happy with your purchase, we will gladly accept your return for refund or exchange. Here are the guidelines we ask you to follow in order to receive a refund or qualify for exchange:
- Returned items should be new: not worn, not altered, not washed and with all original labels and tags still attached.
- Mail back your return timely so that it is received back at BIANA within 30 days of the shipment date.
- Returns, which do not comply with the above guidelines will not be refunded and will be mailed back to the customer.
TO SEND A RETURN:
- Send an email to email@example.com to request a return label and state the reason for the return. You will receive a return shipping label within 24 hrs.
- Place the items back in the package;
- Seal the package, fix the return label on the package and mail it back to us;
If you have any questions, please send us an email to firstname.lastname@example.org.